DISTILLERY LA SHIPPING POLICIES

This document sets out the shipping policy that applies to customers that make a purchase at DistilleryLa. If you have any questions, please contact our customer service team. info@distilleryla.com

Shipping Options And Delivery Costs

We offer the following shipping options-you will be asked to select a shipping method at checkout.

Order Processing Time

All orders placed before 2 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.

Delivery Addresses & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O Boxes.

International Orders

Your package may be subject to import duties and taxes. You as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track directly on the carrier’s website.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase – please read our return and refund policy for detail information about our processes.

FAQs

Yes, we carry out both internal and international shipping.

When an order is placed you will receive payment instructions via email. Once payment has been accepted the order will be placed into processing. When the order is complete, you will be notified via email with shipping confirmation and tracking number.

Every order placed will be processed and shipped within 24 business hours.

Distillery LA uses Express Shipping Fedex and USPS. Shipping varies between 1-3 business days depending on location. This is an estimate and shipping may take longer during holiday seasons. Every order will receive a tracking number and you can track your package until it has safely arrived.

No, there is no legal risk from purchasing through our online store. All of our products are shipped in discreet shipping boxes for your privacy and protection.